1. Are all your items made to order?
Yes! Every product on 3DArt.ie is made-to-order using high-quality 3D printing. This helps us reduce waste, keep costs down, and ensure each piece is freshly made just for you.
2. How long does it take to receive my order?
We usually print and prepare your order within 3–5 working days. During busy periods, it may take up to 8 working days. After that, your order is shipped via An Post, which typically takes 1–3 working days for delivery across Ireland.
3. Do you deliver outside of Ireland?
We currently ship to the 32 counties of Ireland and Mainland UK only.
4. What materials do you use?
We primarily use high-quality PLA filament, which is a durable, biodegradable plastic made from renewable resources like corn starch. It’s safe, strong, and perfect for detailed prints.
5. Can I request a custom design or personalisation?
Absolutely! We love custom work. Whether it’s a nameplate, a themed gift, or something totally unique, just get in touch via our Contact Form and we’ll chat through your idea.
6. What if my item arrives damaged?
We do our best to package everything securely, but if your item is damaged during delivery or not as described, please email us within 7 days of receiving it. Include photos of the item and packaging, and we’ll send out a replacement.
7. Do you accept returns or refunds?
Because every item is made-to-order, we do not offer refunds or returns unless the product is damaged or not as described. See our Refund Policy for full details.
8. What payment methods do you accept?
All payments are processed securely via Stripe. You can pay with credit/debit card — we do not store any card information ourselves.
9. Can I track my delivery?
Many of our shipments include tracking through An Post. Once your order has shipped, you’ll receive an update via email if tracking is available.
10. Do you have a physical store I can visit?
Nope — we’re fully online for now. But we’re based in Dublin, Ireland, and offer fast nationwide shipping!