Policies

3DArt.ie Policies

Welcome to 3DArt.ie! Below are our Privacy Policy, Terms of Use, Refund Policy, and Shipping Policy. Please read them carefully. If you have any questions, contact us at [email protected].

Table of Contents

Privacy Policy

At 3DArt.ie, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping address, and payment details when you place an order.
  • Browsing Information: IP address, browser type, and pages visited, collected via cookies and third-party tools.
  • Marketing Data: Information about your preferences and interactions with our marketing emails or ads.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your order or account.
  • Improve our website and services.
  • Send you marketing emails (if you opt in) via tools like Mailchimp.
  • Analyze website usage with tools like Google Analytics and Facebook Pixel.

Cookies

We use cookies to enhance your browsing experience, track website performance, and serve personalized ads. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

Third-Party Services

We share your data with trusted third parties, including:

  • Stripe: To process payments securely.
  • Mailchimp: For email marketing (if you opt in).
  • Google Analytics & Facebook Pixel: To analyze website traffic and ad performance.
  • An Post: To deliver your orders.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

Data Storage and Security

Your data is stored securely on servers located in the European Economic Area (EEA). We use industry-standard encryption and security measures to protect your information, but no system is 100% secure. We are not liable for unauthorized access beyond our reasonable control.

Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Restrict or object to certain data processing. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Data Retention

We retain your personal data only as long as necessary to fulfill your orders, comply with legal obligations, or resolve disputes (typically up to 7 years for tax purposes).

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the date of the last update noted below.

Last Updated: April 14, 2025

Terms of Use

By accessing or using 3DArt.ie, you agree to these Terms of Use. If you do not agree, please do not use our website.

Use of Our Website

  • You must be at least 18 years old to place an order.
  • You agree to provide accurate and complete information when making a purchase.
  • You may not use our website for any unlawful purpose or to interfere with its operation.

Intellectual Property

All content on 3DArt.ie, including designs, images, and text, is owned by 3DArt.ie or licensed to us. You may not reproduce, distribute, or modify our content without written permission.

Custom Orders

Each piece of 3D art is custom-made to your specifications. By placing an order, you confirm that the design details you provide are accurate. We are not responsible for errors caused by incorrect information you submit.

Important Notice About Handmade Prints

Please note that due to the nature of 3D printing, some items may have small imperfections or surface variations. While we strive to maintain the highest standards of quality, minor flaws are sometimes unavoidable and are considered part of the handmade process. These do not affect the function or overall aesthetic of the product.

Product Care Notice – Light Boxes
Please note that all of our light boxes are 3D printed using high-quality PLA plastic. While durable and long-lasting under normal conditions, PLA is sensitive to high heat.
We strongly advise that you do not place your light box in direct sunlight or near a heat source, as prolonged exposure may cause the plastic to warp or soften.

To keep your light box in the best possible condition, display it indoors in a cool, shaded area.

Pricing and Payment

  • Prices are listed in Euros (€) and exclude shipping costs.
  • We accept payments via Stripe only.
  • Payment must be completed before we begin creating your order.

Limitation of Liability

To the fullest extent permitted by law:

  • 3DArt.ie is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our liability for any claim is limited to the amount you paid for the order in question.
  • We are not responsible for delays or issues caused by third parties, such as An Post.

Governing Law

These Terms of Use are governed by the laws of Ireland. Any disputes will be resolved in the courts of Dublin, Ireland.

Changes to These Terms

We may update these Terms of Use at any time. The latest version will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

Last Updated: April 14, 2025

Refund Policy

At 3DArt.ie, we create custom-made 3D art to your specifications. Due to the personalized nature of our products, we have a strict refund policy.

No Refunds for Custom Orders

  • As each piece is made to order, we do not offer refunds or cancellations once production begins.
  • Please review your order details carefully before confirming your purchase.

Refunds for Faulty or Incorrect Items

We will issue a replacement (not a refund) if:

  • Your order arrives damaged or broken.
  • The item is not as described (e.g., significantly different from the agreed design).

Process for Replacement

  1. Contact us at [email protected] within 7 days of delivery.
  2. Provide your order number, a description of the issue, and photos showing the damage or discrepancy.
  3. We will review your request and, if approved, send a replacement at no additional cost.
  4. We do not cover return shipping costs for the original item unless instructed otherwise.

Non-Returnable Items

  • Items damaged due to improper handling by the customer.
  • Items that match the agreed-upon design but where the customer has changed their mind.

If you have any questions about your order, reach out to [email protected].

Last Updated: April 14, 2025

Shipping Policy

We aim to deliver your custom-made 3D art promptly and securely. Below are the details of our shipping process.

Shipping Locations

  • We ship exclusively to the 32 counties of Ireland.
  • We will ship to the Mainland UK – however, it costs more.
  • We do not offer international shipping at this time.

Shipping Provider

  • All orders are shipped via An Post, Ireland’s national postal service.
  • Tracking is included as standard for all deliveries.

Shipping Costs

  • Shipping costs vary based on the size and weight of your order.
  • The exact cost will be calculated at checkout.
  • We offer free shipping on orders over €150.

Processing and Delivery Times

  • Each piece is custom-made to order, which helps us keep costs low.
  • During standard periods, it takes 3-5 business days to create your order.
  • During busy periods, processing may take slightly longer. 8-10 days. We’ll notify you if delays are expected.
  • Once your order is ready, An Post delivery times apply (typically 1-3 business days within Ireland).

Order Confirmation

  • You’ll receive a confirmation email when your order is placed.
  • When your order ships, we’ll send a tracking number so you can monitor its progress.

Delivery Issues

  • If your order is lost or damaged in transit, contact us at [email protected] within 7 days of the expected delivery date.
  • We’ll work with An Post to resolve the issue and, if necessary, send a replacement as per our .

Important Notes

  • Ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect addresses.
  • We are not liable for delays caused by An Post or unforeseen circumstances (e.g., weather or strikes).

Last Updated: 31st Aug, 2025

Contact Us

For any questions about these policies or your order, please reach out: